Hill Country Furniture Partners, Ltd. in New Braunfels, TX Closed now

Reviews about Hill Country Furniture Partners, Ltd.

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  May 06, 2019, by Deanna Gurinko
  So very disappointed with this company. With all the advertisements saying how wonderful Ashley Furniture is... My mother bought a bookcase bed for my 10 year old daughter. She bought it over the Labor Day weekend. The bed couldn't be delivered till 9-15-15. When the delivery men put the bed together they put it together wrong in the middle. I called 10 minutes after the guys left to request help. They scheduled the same guys to come back 4 days later to re-assemble it correctly and someone to touch up the paint that was rubbed off during transit. After talking with my husband and mother about the situation, my mother wanted us to request a refund and have the bed picked back up. When I called the Customer Care number next day to try to do that, I was told you only have 2 days from the time of purchase to get a refund. Since it was a week before it was even delivered there was no way to do that. So I asked for it to speak with a supervisor. Rob at ext.1480 then came on the line. He reiterated that they only give a refund up to 2 days from the purchase date. I explained it took a good week to get the product. How can they have a 2 day window like that when you haven't even received the merchandise. His response,"that was stated in the paperwork your mother signed". I explained that their delivery men put the bed together wrong, that it's not like we just decided we didn't want it. After much discussion I asked to escalate it to someone higher. Still waiting. I then talked with a Corporate Rep named Zane Mason. He was very helpful at first. He was at the store we bought the bed from. He said he would call the Customer Care to see if he could help then he would call me back. He called briefly while on the line with CC and offered to have a new bed delivered. I thanked him but said we're past that at this point unfortunately. I never heard back from him. After multiple calls be myself and my mother (the one call even had her in tears) we're still waiting for a determination. At this point there's no way I could ever do business with this company again.